Returns & Exchanges
Shop.HeavyGrass.com is committed to quality products and your satisfaction is 100% guaranteed!
We will refund or replace any order If for any reason you are not completely satisfied with your purchase; within 15 Days of receipt. Shipping charges will not be refunded.
If your order arrives in less than satisfactory condition, we offer a convenient Photo Return option that speeds replacement. Simply take one digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to email@example.com.
Subject must include: Refund or Replacement - ORDER NUMBER
Body of email must include:
-Shipping ID or item number
-A brief description of the reason for the return
We will respond to your request within 24 hours during business days.
If you would prefer to ship your item(s) please pack them in the original tube or box and include the completed Return Instructions form which you will find on the back of the Packing List included with your order. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.
Please Ship to:
16921 S Western Ave
Gardena, CA 90247
We strongly encourage you to return your item via a trackable method.
For International Returns, please contact Customer Support at firstname.lastname@example.org or 310-436-1333.